📍 Date of Birth: June 3, 1987
📞 Phone: +90 (532) 617 12 86
✉️ Email: ugurkosa@gmail.com
🌐 Website: www.ugurkosa.com
🎓 Education
- 2001 – 2005 | Yıldırım Beyazıt High School – Turkish-Mathematics Track
- 2006 – 2008 | Yeşilyayla Vocational High School – Computer Programming
- 2008 – 2010 | Mustafa Kemal University – Information Systems and Technologies
- 2010 – 2014 | Anadolu University – Business Administration
📚 Courses & Certifications
- 2010 | Microsoft Office Training – Bilge Adam
- 2016 – 2017 | English Language Training (A1 – B2) – American Life
- 2018 | Effective Team Management – İzgören Academy
- 2018 | Microsoft SharePoint Super User Training – BT Akademi
- 2020 – 2021 | Online English Training – English Ninjas
- 2023 | ISO27001 Information Security Training – Sentez Consultancy
💼 Professional Experience
British American Tobacco Turkey
Application Support Supervisor
📆 2019 – Present
- Managing ERP application support team (Level 2–3 support & reporting)
- Ensuring stable integrations between ERP and other systems
- Organizing version upgrades, test phases (SIT, UAT, Regression) and hypercare periods
- Supporting e-Invoice, e-Archive, and e-Dispatch systems
- Collaborating with 3rd-party vendors for technical analysis and implementation
- Preparing for SOX audits and internal/external compliance checks
- Application and database server setup, maintenance, and support
Application Support Specialist
📆 2014 – 2019
- Provided user support for corporate applications (custom and off-the-shelf software)
- Managed applications running on servers and databases
- Supported systems including ERP, MDM, ITSM, SharePoint, and Lotus Notes
- Participated in electronic document transformation (e-Invoice, e-Archive, etc.)
Regional IT Support Specialist
📆 2010 – 2014
- Provided hardware, software, and network support to over 250 users
- Offered support for ERP systems and mobile devices in field operations
Mustafa Kemal University
Technical Support Specialist
📆 2009 – 2008
- Provided maintenance and repair of hardware (computers, printers, switches)
- Delivered end-user support for technical issues
Netline Bilgisayar
Technical Support Specialist
📆 2007 – 2008
- Delivered server and hardware support for local businesses
- Installed and maintained IT infrastructure systems
🧠 Expertise
- ERP Systems (SAP and custom ERP solutions)
- Application and system integration
- Level 2–3 application support
- Mobile device management (Windows Mobile, Android, iOS)
- SharePoint and Lotus Notes administration
- ITSM systems, reporting tools, and MDM platforms
- Process analysis, documentation, and test planning (SIT, UAT, Regression)
- SOX compliance and audit preparation
- Technical project management and business unit coordination
📁 Projects
Unified Credit Limit Management for Distributors (2022)
Developed an ERP integration that calculates and applies distributor credit limits across multiple banks. Conducted technical analysis, testing, and post-go-live support.
Mobile Sales Automation Update (2021)
Led the migration from legacy handheld devices to Android-based systems, including application update, testing, and deployment to field teams.
Mobile Device Transition & MDM Implementation (2021)
Replaced Windows Mobile devices with Android devices. Selected MDM solution, managed configuration and rollout.
e-Dispatch Integration Project (2020)
Integrated e-Dispatch features into the ERP system. Managed technical analysis, testing, and coordination with business units.
Data Center Relocation (2018)
Managed migration of all company systems to a new data center. Led server reinstallation and reactivation processes.
e-Archive Rollout to Distributors (2018)
Enabled e-Archive functionality for company-affiliated distributors. Conducted setup, testing, and user training.
SharePoint Application Migration (2017)
Migrated internal applications to SharePoint environment. Performed testing and user onboarding.
Cloud Server Migration to Microsoft Azure (2017)
Moved application and database servers to Azure. Handled reinstallation, testing, and user support.
e-Invoice Integration (2014)
Supported the technical and user aspects of the ERP e-Invoice integration process mandated by Turkish regulations.
Sales Automation Server Relocation (2013)
Led technical preparations and validation during ERP server move to a new location. Provided post-migration support.
Distance Education System Project (2010)
Participated as technical expert in a university student competition project focused on remote education systems.